At SupplyDirectHub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.
30-Day Return Policy
You may return most items within 30 days of delivery for a refund or exchange, provided the item is in its original condition and packaging.
Eligibility Criteria
- Item must be unused and in original packaging
- All accessories and manuals must be included
- Custom or special-order items are non-returnable
- Items damaged due to misuse are not eligible
Return Process
- Contact our support team at [email protected] with your order number
- Receive a Return Merchandise Authorization (RMA) number
- Ship the item back to our designated warehouse
- Refund issued within 5-7 business days after inspection
Shipping Costs for Returns
Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective. We recommend using a tracked shipping method.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.
Warranty Information
All products sold through SupplyDirectHub are covered by the manufacturer’s warranty. Warranty duration and terms vary by product category. Please refer to the product documentation for specific warranty details.