• SupplyDirectHub

    Help & Support

    We are here to help you shop with confidence.

    Customer Service

    Store Policies

    Free US ShippingFree to the 48 contiguous US states
    30-Day ReturnsSimple, buyer-friendly policy
    Secure CheckoutEncrypted payment processing

    Follow Us

Free Shipping

All orders ship free to the contiguous United States (48 states) — no minimum order and no hidden fees.

We currently do not ship to Alaska (AK) or Hawaii (HI). If your delivery address is in Alaska or Hawaii, you will not be able to complete checkout.

Where Orders Ship From

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We fulfill orders from our US warehouse network and prioritize the warehouse closest to your delivery address.

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Processing Time

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Orders are processed within 1-2 business days after payment confirmation. Peak periods or large orders may take slightly longer.

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Delivery Time

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Standard US delivery: 3-8 business days after your order ships.

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Heavy or oversized items may take up to 15 business days. Heavy items weigh more than 66 lb. Oversized items have one side over 108 in or a perimeter over 165 in.

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Order Tracking

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Every order ships with tracking. When your order leaves our warehouse, we email your tracking number and it also appears under My Orders. Tracking may not show movement until the carrier scans the package. If delivery fails, contact the carrier to reschedule.

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Address Changes

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Review your shipping address before checkout. If you need to change it after payment, contact us before dispatch. Changes requested after dispatch may incur extra fees.

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Damaged in Transit

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If your order arrives damaged, contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or refund.

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Questions?

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Email [email protected] and our support team will help.

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