12-Month Manufacturer Warranty
Every product sold through SupplyDirectHub comes with a standard 12-month manufacturer warranty covering manufacturing defects, mechanical failures, or similar issues that occur under normal use. Contact us with your order number and our team handles the claim for you, so you do not have to contact the manufacturer directly.
90-Day Quality Assurance
We also accept returns or exchanges within 90 days of delivery for items with manufacturing defects, mechanical failures, or similar issues.
What the Warranty Covers
- Manufacturing defects in materials and workmanship
- Mechanical failure under normal operating conditions
- Electrical or component failure not caused by misuse
What Is Not Covered
- Damage caused by improper installation, modification, or misuse
- Normal wear and tear or consumable parts
- Damage from accidents, neglect, or unauthorized repairs
How to Make a Warranty Claim
- Contact our support team at [email protected] with your order number.
- Describe the issue and include photos or videos if applicable.
- Our team reviews your claim and proposes a repair, replacement, or refund.
- Approved resolutions are arranged according to the warranty terms.
After the Warranty
Even after the standard warranty expires, we continue to offer free technical support and paid repair services.
Warranty vs. Returns
If your issue occurs within 30 days of delivery, use our Returns & Refunds process for the fastest resolution. Warranty claims are for issues discovered after the 30-day return window has passed.
Contact Us
If you have any questions about warranty coverage for a specific product, contact us before purchasing at [email protected].